Privacy Policy
Last updated: April 14, 2026
At Wonaco, we are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our online casino services.[1][2]
Information We Collect
We collect personal information lawfully and fairly, including your full name, date of birth, address, email, phone number, and government-issued ID for account registration and verification.[1][2] Financial details such as payment methods, transaction history, and source of funds are gathered to comply with anti-money laundering (AML) obligations.[2][3] We also collect gaming activity data like betting patterns and session duration, plus technical data including IP address, device information, and cookies from platform usage.[2][4] Sensitive information may be collected where required by Australian law or for security purposes.[1]
How We Use Your Information
Your information is used for account creation, identity verification, age confirmation, and processing deposits, withdrawals, and transactions in line with Australian gambling laws.[2][3] We process data to provide personalized gaming experiences, prevent fraud, ensure platform security, and meet responsible gambling requirements.[2][4] It also supports customer service, marketing communications, and regulatory reporting to bodies like AUSTRAC.[1][3] All uses comply with the Privacy Act 1988 and APPs.[2][5]
Information Sharing
We disclose personal information only as permitted under Australian privacy laws, such as to regulatory authorities, law enforcement, or the ACMA when legally required.[1][3] Sharing occurs with trusted service providers like payment processors and KYC services under strict confidentiality agreements compliant with the APPs; we do not sell your data.[2][3] Overseas disclosure, if any, follows APP requirements.[5]
Data Security
We implement robust security measures including encryption, secure servers, and access controls to protect personal information from unauthorised access, misuse, or loss.[2][5] Regular security audits, firewalls, and monitoring help prevent fraud and data breaches in compliance with APP 11.[1][3] Data is retained only as long as necessary for legal, regulatory, or business purposes, typically seven years for transaction records per AML rules, then securely destroyed.[3] You can request details on our security practices.[5]
Your Rights
Under the Privacy Act 1988 and APPs, you have rights to access, correct, or update your personal information held by us.[2][5] You may request deletion where practicable, restrict processing, withdraw consent for non-essential uses, or opt for anonymity/pseudonym where possible.[5] To exercise these rights or lodge a complaint, contact us; we respond within reasonable timeframes and assist with OAIC referrals if needed.[2][5] These rights support transparent management of your data.[1]
Cookies and Tracking
We use cookies and similar technologies to track usage, analyse site performance, personalise content, and ensure security during your visits.[2][6] These collect technical data like IP addresses and browser types; you can manage preferences via browser settings.[6] Essential cookies enable core functions, while analytics cookies help improve services.[4]
Contact Us
For privacy concerns, access requests, or complaints, please contact our Privacy Officer.
[email protected]